Terms and Conditions
The Powerhouse Project Pty Ltd trading as HEALING AND TRANSFORMATIONS
The Powerhouse Project Pty Ltd trading as Healing and Transformations
Last updated: September 2026
These Terms and Conditions apply to your use of the Healing and Transformations website, content, services, programs and resources provided by The Powerhouse Project Pty Ltd trading as Healing and Transformations (“Healing and Transformations”, “we”, “us” or “our”).
By accessing our website, purchasing or participating in our services, attending our sessions, or accessing our content or resources, you agree to these Terms and Conditions.
1. About Healing and Transformations
Healing and Transformations provides personal development, education and self-exploration services designed to support greater awareness, understanding, personal choice and change.
Our services may include:
• Live and online workshops, courses and Working Groups
• Personal development and educational sessions
• Guided exercises, visualisations and experiential activities
• Digital resources, workbooks and other educational materials
• Videos, articles, emails and social media content
• Free and paid resources and services
• Other personal development services or resources we may offer from time to time
These Terms apply generally to Healing and Transformations and are not limited to any particular program, course or service.
2. Important Professional Advice Disclaimer
Healing and Transformations provides personal development and educational services only.
Nothing provided through Healing and Transformations is intended to constitute, replace or be relied upon as professional advice.
This includes, without limitation:
• Medical or healthcare advice
• Psychological or psychiatric advice
• Mental health diagnosis or treatment
• Counselling, psychotherapy or clinical therapy
• Legal advice
• Financial or investment advice
• Accounting or taxation advice
• Business or professional advice
• Nutritional or other healthcare advice
• Any other regulated or professional service
Our content, sessions, exercises, discussions, resources and materials are provided for general educational and personal development purposes.
Any examples, ideas, strategies, techniques or information we provide should not be interpreted as a diagnosis, recommendation, prescription or instruction concerning your individual circumstances.
You remain responsible for deciding what is appropriate for you.
Where you require medical, psychological, psychiatric, legal, financial or other professional advice or assistance, you should seek advice from an appropriately qualified professional.
You should not disregard professional advice, delay seeking professional assistance, stop treatment or medication, or make significant medical, psychological, legal or financial decisions because of information provided by Healing and Transformations.
If you are experiencing a medical or mental health emergency or believe you may be at immediate risk, seek appropriate emergency or professional assistance.
3. Personal Development Is Individual
Personal development is a highly individual process.
We do not promise or guarantee that you will achieve any particular personal, emotional, professional, financial, relationship or other outcome as a result of participating in our services or using our materials.
Testimonials, examples and experiences shared by previous participants represent individual experiences only. They are not guarantees that you will achieve the same or similar results.
Your experience will depend upon many factors, including your circumstances, participation, choices and actions.
4. Personal Responsibility
By participating in Healing and Transformations services, you acknowledge that you are responsible for your own wellbeing, decisions, actions and participation.
You are encouraged to:
• Participate at a level that feels appropriate for you
• Decide whether an exercise or activity is suitable for you
• Ask questions where something is unclear
• Pause or decline participation in an activity if you choose
• Seek appropriate professional support when required
Participation in any exercise or activity is voluntary.
Healing and Transformations supports personal autonomy and does not require participants to disclose personal information or experiences they do not wish to share.
5. Suitability of Services
Our services are intended for adults seeking personal development and educational experiences.
They are not designed to provide crisis intervention, diagnosis, treatment or management of medical or mental health conditions.
If you have concerns about whether participation is appropriate for your circumstances, you should seek advice from an appropriately qualified professional before participating.
We reserve the right to decline or discontinue participation where we reasonably believe a service is unsuitable, where participation may significantly disrupt the experience of others, or where continued participation would be inappropriate in the circumstances.
6. Purchases and Payment
Prices are displayed in Australian dollars unless otherwise stated.
Payment is required according to the terms displayed at the time of purchase.
Where payment is processed by a third-party payment provider, your payment information is also subject to that provider's terms and privacy practices.
You are responsible for providing accurate information when making a purchase.
7. Cancellations and Refunds
Any specific cancellation, rescheduling or refund conditions displayed at the time of purchase form part of these Terms and Conditions.
Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.
Where you are entitled to a remedy under Australian Consumer Law, those statutory rights continue to apply regardless of any other provision in these Terms.
A change of mind or failure to attend or participate does not automatically create an entitlement to a refund unless required by law or provided for in the applicable purchase conditions.
8. Live and Online Services
Where services are delivered online, you are responsible for having suitable internet access, equipment and software necessary to participate.
While we take reasonable steps to provide services as advertised, circumstances outside our reasonable control may occasionally require a session, event or service to be rescheduled, altered or delivered differently.
Where this occurs, we will take reasonable steps to notify affected participants and provide an appropriate alternative where reasonably possible.
9. Participant Conduct
We want Healing and Transformations to provide a respectful environment for everyone involved.
Participants must not engage in behaviour that is abusive, threatening, discriminatory, deliberately disruptive, harassing or otherwise inappropriate.
We reserve the right to remove a participant from a session, program, online space or service where their behaviour materially affects the safety, privacy or experience of others.
Depending upon the circumstances, removal for serious or deliberate misconduct may not result in a refund, subject always to rights that cannot be excluded under applicable law.
10. Privacy and Confidentiality
We respect the privacy of our participants and handle personal information in accordance with our Privacy Policy and applicable Australian privacy requirements.
Participants attending group services must also respect the privacy of other participants.
Personal stories, experiences or identifying information shared by another participant must not be recorded, published, distributed or shared outside the group without that person's permission.
However, Healing and Transformations cannot guarantee that another participant will maintain confidentiality. You should therefore use your own judgment when deciding what personal information you wish to disclose in a group environment.
11. Recording
You may not record, photograph, screenshot, reproduce or distribute live sessions or other participant interactions without our prior permission and, where applicable, the permission of the people involved.
If Healing and Transformations intends to record a session, participants will be informed.
We will not knowingly use an identifiable participant's personal contribution for promotional purposes without appropriate permission.
12. Intellectual Property
Unless otherwise stated, all Healing and Transformations materials are owned by or licensed to The Powerhouse Project Pty Ltd.
This includes, without limitation:
• Written content
• Workbooks and worksheets
• Exercises and teaching materials
• Videos and audio
• Graphics and presentations
• Course and workshop materials
• Website and downloadable content
• Original frameworks and resources
Purchasing or accessing our services gives you a limited, personal, non-exclusive and non-transferable right to use the materials for your own personal use.
You may not reproduce, sell, publish, distribute, teach, license, upload, share or commercially exploit our materials without prior written permission, except where permitted by law.
13. Website and Online Content
We aim to keep information on our website and other platforms accurate and current, but information may occasionally contain errors or become outdated.
General content published through our website, emails, videos, social media or other channels should not be treated as personalised professional advice.
Links to third-party websites or services may be provided for convenience. We are not responsible for the content, availability, security or practices of third-party websites or services.
14. Limitation of Liability
To the maximum extent permitted by law, The Powerhouse Project Pty Ltd is not liable for loss or damage arising solely from a person's reliance upon general educational or personal development information as though it were personalised professional advice.
You acknowledge that personal development involves individual choices and responses and that results cannot be guaranteed.
Where liability cannot lawfully be excluded, these Terms do not attempt to exclude, restrict or modify that liability or any right or remedy available to you under the Australian Consumer Law or other applicable legislation.
Nothing in these Terms excludes any guarantee, warranty, condition, right or remedy that cannot legally be excluded.
15. Changes to Services
We may reasonably update, improve or modify our services, content and resources from time to time.
We may also discontinue services or resources where reasonably necessary.
Where a material change affects a service you have already purchased, we will take reasonable steps to provide the service purchased or an appropriate alternative, subject to your rights under Australian Consumer Law.
16. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes to our services, business practices or legal requirements.
The current version will be published on our website with the date it was last updated.
Terms applying to a purchase will not be retrospectively changed in a way that removes statutory rights or materially disadvantages a customer in relation to a transaction already completed, except where required by law.
17. Governing Law
These Terms and Conditions are governed by the laws applicable in New South Wales, Australia.
Nothing in this provision limits any rights you may have under Australian Consumer Law or any other law that applies regardless of this provision.
18. Contact
If you have questions about these Terms and Conditions or Healing and Transformations services, please contact:
The Powerhouse Project Pty Ltd
Trading as Healing and Transformations
Email: info@healingandtransformations.com
IMPORTANT DISCLAIMER
Healing and Transformations provides personal development and educational information and experiences.
Our services and content are not medical, psychological, psychiatric, counselling, psychotherapy, legal, financial, investment, accounting, taxation or other professional advice or treatment.
Nothing provided by Healing and Transformations should be used as a substitute for advice, diagnosis, treatment or services provided by an appropriately qualified professional.
You remain responsible for your own decisions, participation, wellbeing and actions.
If you require professional assistance, please consult an appropriately qualified professional.
Nothing in this disclaimer or these Terms and Conditions excludes any rights or remedies that cannot legally be excluded under Australian law.
Privacy Policy
The Powerhouse Project Pty Ltd trading as Healing and Transformations
Last updated: September 2026
The Powerhouse Project Pty Ltd trading as Healing and Transformations (“Healing and Transformations”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what personal information we may collect, why we collect it, how we use and protect it, when it may be disclosed, and the choices available to you.
This Policy applies to our website, email communications, programs, Working Groups, workshops, events, resources and other services, including The Journey Back to Self.
1. Information We May Collect
Depending on how you interact with us, we may collect information including:
your name
email address
telephone number
billing and transaction information
information provided when registering for a program or Working Group
communications you send to us
responses to forms, questionnaires or surveys
information you voluntarily provide during live sessions or other interactions
technical information associated with your use of our website or emails
information relating to your participation in our programs
photographs, video or audio where a session is recorded and you participate visibly or audibly.
We aim to collect only information reasonably necessary for our activities and services.
2. Sensitive and Personal Information
The nature of personal-development programs means participants may sometimes voluntarily disclose information about their personal experiences, relationships, emotions, wellbeing or other private matters.
You are not required to disclose information you are uncomfortable sharing unless particular information is reasonably necessary to provide a service you have requested.
Where we receive sensitive or particularly personal information, we will take reasonable steps to handle it appropriately and protect its confidentiality.
Healing and Transformations provides personal-development and educational services and does not maintain medical or psychological clinical records.
3. Why We Collect Information
We may collect, hold and use personal information to:
provide programs, Working Groups and other services
process registrations and purchases
communicate with you about services you have purchased or registered for
provide links, resources, recordings and program information
respond to enquiries
administer The Journey Back to Self and other Healing and Transformations programs
manage our customer and participant relationships
improve our programs and services
operate and improve our website
maintain appropriate business and financial records
meet legal, regulatory, insurance and accounting requirements
protect our legitimate business interests and the rights and safety of participants
send marketing communications where permitted.
We will not use personal information for an unrelated purpose where doing so would be inappropriate or contrary to applicable law.
4. Payments
Payments may be processed through third-party payment providers such as Stripe.
Payment information submitted through a third-party payment processor is processed in accordance with that provider's privacy and security practices.
We may receive information relating to your transaction, such as your name, email address, amount paid, product purchased, transaction status and other information required for administration and accounting.
We do not generally receive or store your complete payment card details when those details are processed directly by the payment provider.
5. Email Communications
We may use an email service provider such as MailerLite to manage email communications, registrations and mailing lists.
If you subscribe to Healing and Transformations emails, we may send you information including educational content, updates, invitations, program announcements and promotional communications.
You may unsubscribe from marketing emails at any time using the unsubscribe link provided in those emails.
Unsubscribing from marketing communications does not necessarily prevent us from sending essential administrative communications relating to a program, purchase or service you are currently participating in.
6. Live Online Programs and Zoom
Live programs and Working Groups may be delivered using Zoom or another online communication platform.
When participating, information such as your display name, image, voice, messages or other information you choose to share may be visible to other participants.
Third-party platforms may process information according to their own privacy policies and terms.
Participants should consider the personal information they choose to disclose during a group session.
7. Session Recordings
Some live sessions may be recorded.
Participants will be informed when recording is taking place.
Depending on how you participate, a recording may include your:
name or display name
image
voice
questions
comments
chat contributions
other information you voluntarily share during the session.
Recordings may be made available to registered participants or used internally for legitimate program administration, training or service-improvement purposes.
Participation in a recorded session does not automatically give Healing and Transformations permission to use your identifiable image, voice, personal story or contribution for advertising, testimonials, social media or public promotional purposes.
Where we wish to use identifiable participant material publicly for promotional purposes, we will seek appropriate permission.
Participants must not independently record sessions or distribute recordings without appropriate permission.
8. Group Privacy
Working Groups may involve interaction between participants.
Although we require participants to respect each other's confidentiality, we cannot completely control or guarantee the actions of other participants.
For this reason, you should use your own judgement when deciding what personal information you disclose within a group setting.
If you believe another participant has improperly disclosed your information, please contact us.
9. Website Information and Cookies
When you use our website, certain technical information may be collected automatically by us or our service providers.
This may include information such as:
browser type
device type
IP address
pages visited
approximate location derived from technical information
date and time of visits
referring pages
interactions with website content.
Our website and third-party service providers may use cookies or similar technologies to operate the website, remember preferences, understand website usage and improve our services.
Where required, further information about cookies may be provided through our Cookie Policy or cookie settings.
10. Third-Party Service Providers
We may use trusted third-party providers to help operate our business.
These may include providers for:
website hosting
email marketing
payment processing
videoconferencing
cloud storage
accounting
business administration
analytics and website functionality.
These providers may process personal information on our behalf or independently according to their own privacy policies.
Some providers may store or process information outside Australia.
Where appropriate, we take reasonable steps when selecting and using service providers to protect the personal information entrusted to us.
11. Disclosure of Personal Information
We do not sell your personal information.
We may disclose personal information where reasonably necessary:
to provide a service you have requested
to service providers supporting our business
with your consent
to professional advisers such as accountants, insurers or legal advisers where reasonably necessary
to comply with legal or regulatory requirements
to respond to lawful requests from courts, regulators or government authorities
to protect our legal rights or the safety and rights of others where permitted by law.
We will not disclose personal information merely for another organisation's unrelated marketing purposes without appropriate permission.
12. Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These measures may include appropriate password protection, access controls, reputable third-party service providers and reasonable administrative and technical safeguards.
However, no internet transmission, electronic storage system or online platform can be guaranteed to be completely secure.
13. Retention of Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to administer our relationship with you, or to meet legal, accounting, insurance and business-record requirements.
When information is no longer reasonably required, we may securely delete, destroy or de-identify it, subject to applicable legal requirements.
14. Access and Correction
You may contact us if you would like to request access to personal information we hold about you or believe information we hold is inaccurate, incomplete or out of date.
We will respond to reasonable requests in accordance with applicable Australian law.
We may need to verify your identity before providing access to personal information.
In some circumstances, the law may permit or require us to refuse access to particular information. If that occurs, we will explain the reason where required.
15. Marketing Communications
Where permitted, we may use your contact details to tell you about Healing and Transformations content, programs, Working Groups and other offerings that may be relevant to you.
You can opt out of marketing emails at any time by clicking the unsubscribe link in an email or contacting us.
We will honour valid unsubscribe requests.
16. Children's Privacy
Our services are intended for adults unless we expressly state otherwise for a particular program.
We do not knowingly seek to collect personal information from children through our adult programs.
If we become aware that personal information relating to a child has been provided to us inappropriately, we will take reasonable steps to address the situation.
17. External Links
Our website or communications may contain links to websites or services operated by other organisations.
We are not responsible for the privacy practices, security or content of external websites.
You should review the privacy policies of those organisations before providing personal information to them.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.
The current version will be published on the Healing and Transformations website with the date it was last updated.
19. Privacy Questions and Complaints
If you have a question, concern or complaint about how we handle your personal information, please contact us using the contact details provided on our website.
We will take reasonable steps to investigate and respond to privacy concerns.
If a privacy matter cannot be resolved directly with us, you may have the right to contact the relevant Australian privacy regulator.
20. Contact
For privacy enquiries, requests or complaints, please contact:
The Powerhouse Project Pty Ltd
Trading as Healing and Transformations
Australia
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